Loans description
Your bank closed on a Friday
afternoon...
now we've got ASB branches open both weekend days.
All you could use a telephone for was having a
conversation...
now you can bank on it.
No-one had heard of the Internet ...
now you can bank on it.
Mobile phones were for "emergencies"...
now they're dime a dozen and you can bank on them.
And you can bank on this:
Our vision is to be New Zealand's best bank, and
financial services provider, excelling in customer
service - which means we will continue to be committed
to making customer's lives easier through the use of
user-friendly technology.
But as useful as technology can be, its function should
always be to maximise convenience rather than replace
personal service. So we will also make it a priority to
provide the highest quality service for every customer
at every one of our branches.
Our commitment to our customers
Customer Care - we will be friendly, understanding and
sincere, and take personal responsibility for meeting
each customer's needs
Integrity - we will conduct all our dealings to the
highest ethical standards
Excellence - we will be professional, flexible and
efficient and aim to exceed our customers' expectations
Innovation - we will be innovative and a leader in the
effective use of technology to continuously improve the
services and products we provide our customers
Community - we will support the development of the
communities in which we operate. |
